Webxpart Real-time Support Chat

Description

Webxpart Real-time Support Chat is a real-time chat plugin that enables seamless communication between website visitors and support teams. It provides a complete chat solution with admin dashboard, agent management, and customizable frontend widget.

Features

• Real-time chat widget with popup interface
• Multi-department support with agent assignment
• Admin dashboard for managing conversations
• File upload support for images and documents
• Pre-chat form with customizable fields
• Agent availability status control
• Chat history and conversation management
• Customizable colors, fonts, and messages
• GDPR compliance options
• Auto-popup configuration
• Sound notifications for new messages
• Unread message badges and browser tab notifications
• User chat history portal
• WooCommerce integration

Installation

1. Upload the plugin files to the /wp-content/plugins/webxpart-real-time-support-chat directory
2. Activate the plugin through the ‘Plugins’ menu in WordPress
3. Go to Webxpart Real-time Support Chat > Settings to configure the plugin
4. Create departments and assign agents
5. The chat widget will appear on your frontend

Frequently Asked Questions

Does this plugin work with logged-in users?

Yes, the plugin supports both logged-in users and guest visitors.

Can I customize the chat widget appearance?

Yes, you can customize colors, fonts, position, and messages in the settings page.

How do I manage agents?

Go to Webxpart Real-time Support Chat > Agents to add and manage chat agents. Assign them to departments as needed.

Can visitors upload files?

Yes, if file upload is enabled in settings, visitors can upload images and documents during chat.

Screenshots

1. Chat widget on frontend
2. Admin dashboard with conversations
3. Settings page
4. Agent management
5. Department management